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FrequentlyAsked Questions
At Java Planet, we know great coffee starts with great questions. Here are answers to the most common questions our customers ask before making a choice.
Coffee Quality & Health
Yes! All our coffees are made from specialty-grade Arabica beans, roasted in a way that reduces acidity. Customers with sensitive stomachslove our Costa Rica, Peru, and Decaf Sumatra coffees.
Absolutely. All of our coffee is USDA Organic certified and third-party tested to be free from mold, mycotoxins, and heavy metals.
We use only water-based decaffeination: Swiss Water and Mountain Water Process — no chemicals, ever.
Yes. Our facility is USDA Organic certified and free of all common food allergens. Even our flavored coffees are crafted using allergen-free, plant-based flavorings.
Brewing & Storage
French Press → Coarse
Drip → Medium
Pour Over → Medium-Fine
Espresso → Fine 👉
Not sure? Just email us — we're happy to help.
Store coffee in an airtight container, in a cool, darkplace. Avoid the fridge or freezer as it can affect flavor and freshness.
Yes! Most of our medium and medium-dark roasts are ideal forsuperautomatics, as we roast to minimize surface oil.
Returns & Support
We offer a 30-day satisfaction guarantee on up to two (2) 1LB bags from your first order only. If you don’t love what you tried, we’ll refund you — no hassle.
👉Email jpcustomerservice@help.jporganiccoffee.com to start a return.
Email us at jpcustomerservice@help.jporganiccoffee.com or call 813-242-4805. Our hours are Monday–Friday, 9 AM – 3 PM EST. If we do not answer, please leave a message with your time zone and a good time and number to call you back.
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