At Java Planet, we stand behind the quality of our coffee and accessories. We want every customer to enjoy a great experience — especially first-time buyers who are discovering our roasts for the first time.

Because we roast fresh to order and cannot resell returned coffee, our refund policy is limited to first-time orders of 1LB bags only.

First-Time Coffee Try Guarantee

If you're new to Java Planet and trying our coffee for the first time, you're covered.

We offer a 30-day satisfaction guarantee on up to two (2) 1LB bags from your first order only. If you don’t love what you tried, we’ll refund you — no hassle.

Please note: We do not offer refunds on 5LB bags. Try a 1LB size first to ensure it’s the right fit for your taste.

Exclusions:

• Accessories in their original unused condition can be returned to us for a full refund within 30 days.

If Something’s Wrong, We’ll Make It Right

If your order arrives damaged, defective, or if we sent the wrong product, contact us right away — we’ll send a replacement or refund at no cost to you. Your satisfaction is our priority.

How to Request a Refund or Report an Issue

Please email us at jpcustomerservice@help.jporganiccoffee.com with:

• Your order number

• The email used at checkout

• A quick description of the issue

If approved, we’ll provide return instructions as applicable (accessories). Customers are responsible for return shipping unless we made a mistake.

Once we receive your returned item (if applicable), your refund will be issued to the original payment method. Please allow 3-5 business days for your bank or card provider to process the refund.